Frequently Asked Questions
Q: How quickly will I see results?
Most users notice an improvement in skin texture and tone within 7–14 days of consistent daily use. The most significant results — fine line reduction, improved elasticity, and hyperpigmentation fading — typically appear between weeks 3 and 6. Red light therapy is cumulative. The longer you use it, the more pronounced the results become.
Q: How do I use the mask?
Cleanse your skin and remove all makeup. Place the mask on your face, secure the head strap, press power, and select your preferred light mode. The session runs for 10 minutes and shuts off automatically. Afterward, apply your serum or moisturizer — your skin's absorption is heightened post-session, making it the ideal time for active ingredients.
Q: Is red light therapy safe?
Yes. Red light therapy has been used in clinical and dermatological settings for decades and has an extensive safety record. It is non-invasive, non-thermal, and does not carry the risks associated with UV light exposure. It is not recommended for individuals who are pregnant, have photosensitive conditions, or are on medications that cause light sensitivity. Consult your physician if you have concerns.
Q: Can I use the mask with my existing skincare routine?
Yes — and we recommend it. Use the mask before applying serums and night creams. Red light therapy temporarily increases skin permeability, which enhances absorption of active ingredients applied immediately after your session. Think of the mask as preparing your skin to receive your skincare more effectively.
Q: How many times per week should I use it?
We recommend daily use for the first 30 days to build the compounding effect. After that, many users maintain results with 4–5 sessions per week. Consistency is the variable that determines results more than any other factor.
Q: Does it work on all skin tones?
Yes. Red and near-infrared light therapy is effective across all skin tones. The wavelengths used in the Recovori LED Mask work at the cellular level and are not affected by melanin concentration.
Q: What is your return policy?
We offer a 30-day results guarantee. If you use the mask daily for 30 days and do not see a difference in your skin, contact us at hello@recovori.com and we will make it right — no complicated forms, no lengthy process. Your satisfaction is the only standard we hold ourselves to.
Q: How long does shipping take?
Orders ship from our US warehouse within 24 hours of purchase. Delivery typically takes 5–10 business days. You will receive a tracking number via email once your order ships.
Q: Can I use the mask if I have acne?
Yes. The 415nm blue light wavelength in the Recovori LED Mask specifically targets the bacteria responsible for acne breakouts. Many users with acne-prone skin report a reduction in active breakouts and improved skin clarity alongside the other benefits of the red and near-infrared wavelengths.
Q: What is the difference between red and near-infrared light?
Red light (630–660nm) primarily targets the surface and upper dermal layers of your skin — improving tone, texture, and stimulating surface collagen production. Near-infrared light (850nm) penetrates deeper, reaching the subcutaneous layer to address deeper tissue repair, reduce inflammation, and stimulate collagen at a structural level. The Recovori mask delivers both, which is what makes it effective for a broad range of concerns.
Q: Is this the same technology used in professional clinics?
The technology is the same. Clinical-grade LED therapy devices and at-home devices use identical wavelength principles. The primary difference in professional settings is session duration, intensity, and the cost of access. The Recovori LED Mask is designed to replicate the clinical result through consistency of daily home use.
Q: How do I charge the mask?
The mask charges via the included USB cable. A full charge takes approximately 2 hours and provides up to 6 full 10-minute sessions. A small LED indicator shows charge status.
Q: How do I clean and care for the mask?
Wipe the interior surface with a soft, slightly damp cloth after each use to remove any residue. Do not submerge the mask in water. Store it in the included pouch away from direct sunlight. With proper care, your mask is built to last well beyond its 12-month warranty period.